Products

Introducing An Idea That Makes Obsolescence Obsolete.

Don’t Plan To Get Rid It Of Your POS Equipment; Plan To Keep It As Long As Possible.

Don’t Get Distracted By Shiny New Objects.

Your user saw it at a trade show and now they really need it. You can’t just say no because that’s what you always say to new equipment. You have to listen very carefully to what they really need. There are always a lot of new features that sound compelling and necessary, but you have to ask if it can be accomplished with the equipment already installed. Many times it’s just a new peripheral that comes with a new machine. You may have to do a little detective work or get creative, but if you understand point-of-sale equipment and the different interfaces, it just may take a different level of driver or a different cable.

Possibly you can defer another new implementation for a few more years, along with all the other costs associated new systems. In addition to repairing equipment Washburn knows how to integrate many different types of equipment because they understand how it works.

 

Are You Bilingual?
You Need To Speak Both User And Computerese.

Your users may think they know what they need. But, you need to listen and translate that into their actual requirements. Your job is to figure out what they are trying to accomplish and for what reason. Then you need to translate that into technology requirements. Once you know your requirements, you have to wade your way through all the claims to figure out what meets your requirements. Since most OEMs and their partners have a stake in the type of equipment you buy, you have to listen to both what is said, and not said. An independent third-party can be very helpful in sorting through all of the different claims. What is important is, asking the right questions to find the equipment that meets the end users requirements. Washburn has actual technical experience with all different types of point-of-sale equipment and no vested interest in any specific type or brand of product.

 

Sometimes It’s More Than Just Meeting Requirements.
There May Be One Alternative That Is Not In The Books.

Once you have defined the requirements and found all the equipment that matches those requirements you’re not done yet. Sometimes there are completely different alternative solutions that are not in the book. They may come from trial and error or just knowing how the electronics really work. There are only so many different interface standards but they may be hidden behind different types of connectors. Knowing what is under the covers makes it easier to identify these previously unknown in alternatives. Washburn is always under the covers because that is what they do. They get to see and touch all of the different ways manufacturers use some of the common circuits and interfaces. If you go by the book the connection may take five adapters, but if you understand how it works it may take two connectors and a piece of wire. This understanding is important in connecting new peripherals to old systems or new systems to old peripherals. These connections are not in the books; because, they are not in the interest of the manufacturers.

 

Just Because You Got The Plugs To Match,
Doesn’t Mean This Equipment Will Talk To Each Other.

It’s called integration, getting all this stuff to work together. Since most pieces of equipment have their own processors inside, it takes more than just getting the wires connected correctly. These processors actually have to talk to each other and the talking is controlled by software. The software can be inside some of the components in the form of microcode or it can be included in the actual application. This means, another complete set of software standards that may or may not be followed. Just like the hardware standards, it takes a little bit of trial and error or experimentation to figure it out because it also may not be in the book. It is just the way it is designed and the manufacture has no interest in disclosing it because it is not necessary if you only connect the standard or approved devices. In the process of repairing everything from individual devices to complete systems Washburn needs to understand the operating systems, the device drivers in the interface cards down to the version level of the integrated circuits including the microcode. Different devices usually require different levels of microcode, especially if some of the devices are older. Getting all new equipment is one way to get everything to work together, but it’s not the only way.

 

What’s More Important -
Understanding Your POS Equipment Interfaces Or
Keeping Your POS Equipment Up And Running
And Your End-Users Happy?

Some companies are large enough to have a staff of people that are responsible for understanding the technical details of IT equipment. Some companies have their own repair centers that actually repair their electronic equipment. However, most companies barely have enough people to keep answering the questions from their end-users. Washburn can easily define and find the equipment necessary to meet the end user requirements and then arrange to keep that equipment up and running.

 

 

Types of Supported POS Equipment:

  • Central Servers
  • Store Servers
  • Base Units
  • Keyboards
  • Operator Displays
  • Touch-screen Displays
  • Customer Displays
  • Information Displays (Big Displays)
  • Handheld Scanners
  • Scanner Scales
  • Cash Drawers
  • Check Readers
  • Credit Card Terminals
  • Credit Card Readers
  • Receipt Printers
  • Label Printers
  • Tablets
  • Routers
  • Switches
  • Access Points
 

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